Privacy Policy and SMS Terms

Effective date: March 1, 2025

A Acorn Lock and Safe (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and disclose information when you visit https://aacornlock.com, submit a website form, request our services, or communicate with us, including by text message.

Information We Collect

We collect information you provide directly to us, which may include:

  • Your name, email address, and telephone number.

  • Your service address and information about the locksmith, lock, safe, or security services you request.

  • Your preferred contact method, appointment details, and information included in your inquiries or communications.

  • Text message content, messaging preferences, and records of consent or requests to stop receiving messages.

Our website and hosting providers may also collect technical information, such as your IP address, browser type, device information, pages visited, and the date and time of your visit.

Please do not submit passwords, alarm codes, safe combinations, payment card details, or other sensitive security information through general website forms or text messages.

How We Use Information

We use information to:

  • Respond to questions, contact requests, and estimate requests.

  • Schedule appointments, coordinate service, and provide customer support.

  • Send service-related communications through your selected or otherwise authorized contact methods.

  • Operate, maintain, secure, and improve our website and business services.

  • Prevent spam, fraud, misuse, and unauthorized activity.

  • Maintain business records, document communication preferences, and meet applicable legal obligations.

Submitting a website form or providing a telephone number does not, by itself, enroll you in recurring text messages or promotional messaging.

Website Forms

When you submit a form on our website, we use the information you provide to respond to your request and provide the services you seek. Form submissions may be processed or stored by providers that support our website, email, and customer-service systems.

If a form offers an option to receive text messages, that option is voluntary. You may submit an inquiry or request services without agreeing to receive text messages.

SMS Privacy and Mobile Information

If you choose to communicate with us by text or otherwise consent to receive text messages, we use your mobile number, message content, and messaging preferences to communicate with you about the purposes covered by your consent.

We do not sell, rent, or share mobile telephone numbers or other mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not sold or shared with third parties or affiliates for their own use.

We may provide limited messaging information to service providers, messaging platforms, and telecommunications carriers solely as needed to operate and deliver our text messaging service on our behalf. These providers are not authorized to use that information for their own marketing.

SMS Terms and Conditions

Program and message types: A Acorn Lock and Safe offers text messaging through 954-384-1111 for customer inquiries, estimate follow-ups, appointment scheduling and reminders, service coordination, and customer support.

Consent: We send messages within the scope of your consent or in response to a text conversation you initiate. Initiating a conversation does not enroll you in unrelated recurring messages. Consent to receive text messages is not a condition of purchasing goods or services.

Frequency and charges: Message frequency varies based on your inquiries, appointments, and service needs. Message and data rates may apply according to your mobile carrier’s plan.

Opting out: Reply STOP to a message to stop receiving text messages from us. You may receive one confirmation message acknowledging your request. We will honor other clear requests to stop receiving messages. Opting out of texts does not cancel an appointment or service request; please call us to make those changes.

Help: Reply HELP for assistance, call 954-384-1111, or email admin@aacornlock.com.

Delivery: Message delivery depends on your carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.

How We Disclose Information

We do not sell or rent your personal information.

We may disclose information to providers that help us host and maintain our website, process form submissions, deliver communications, maintain business records, or perform requested services. We limit these disclosures to information reasonably needed for those purposes.

We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect the rights, property, or safety of our business, customers, or others.

The restrictions on mobile information and SMS consent described above apply to these disclosures.

Cookies and Third-Party Content

Our website may use cookies and similar technologies to support website functionality, remember preferences, and help prevent spam or misuse. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Links to external websites and content supplied by third parties are subject to those parties’ privacy practices. Please review their privacy policies before providing personal information.

Information Retention and Security

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. We may retain consent and opt-out records as needed to document and honor messaging preferences.

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of electronic transmission or storage is completely secure.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will respond as required by applicable law. We may need to verify your identity, and some information may need to be retained for legal, security, or business-record purposes.

You may opt out of text messages as described above or contact us to update your communication preferences.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

Changes to This Policy

We may update this policy as our practices or legal requirements change. We will post the revised policy on this page and update the effective date. Where required, we will provide additional notice or obtain consent.

Contact Us

For privacy questions or requests, contact:

A Acorn Lock and Safe
803 Shotgun Rd.
Sunrise, FL 33326
Phone: 954-384-1111
Email: admin@aacornlock.com
Website: https://aacornlock.com